Return Policy

The following policy is only applicable to online purchases through this site.

All Returns Require Prior Authorization
No returns will be accepted without an RMA # – Please email us at  support@runjay.com for a Return Authorization Number. Any item returned without authorization will be refused.

Return of New Items
We allow you to return any new, unopened merchandise within 15 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made.

All returned merchandise must be unregistered, in complete original manufacturer’s packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards.

Return of Damaged or Defective Items
We allow you to return a damaged or defective item within 10 days of your purchase date. You may choose a full-credit product exchange or a full credit by the same means payment was made. Please include a detailed written description of the defect and how to replicate the problem.

Non-Returnable Items
We are unable to accept returns of the following:

• No refunds or exchanges on used or opened merchandise unless defective.
• No refunds on special order merchandise.

Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If the item is damaged or defective, please see details above.

Packaging Your Return
Returned merchandise must include all factory packed accessories in the original carton with all UPC and Bar Codes intact. Incomplete returns will receive a reduced credit reflecting any missing accessories. Return merchandise must be double boxed with no writing on the manufacturer’s box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.

Return Shipping Costs
You are responsible for shipping any return product to our warehouse. In the case that you exchange a defective product for a new product, we will provide and pay for the outbound shipping for replacement merchandise. Returned merchandise must arrive no later than 14 days after we provide you with a Return Authorization Number.

Processing Time
Returns meeting the conditions outlined above will be processed within 5 business days following receipt. Processing may be slightly extended during peak business periods.

We reserve the right to deny any return.

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